William Hill – resolved

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Further to my post on Friday, William Hill have now resolved the issue and paid me back my cash. It took 3 visits to the branch, and quite a bit of probing (and mention of my blog entry also I might add), but it’s now dealt with.

I promised on Friday to write an update if and when resolved – so this is it.

I’m still a bit peeved that William Hill didn’t do the right thing and resolve this first off – keeping players waiting for cash when there has been a machine malfunction is not ideal in my eyes. Still, credit where it’s due – it’s been dealt with and I’m again a “happy player”.

UPDATE 25 November: Email apology shown below, for those who were interested:

“Dear Mr XXXXX,

Thank you for your e-mail regarding your machines query in our XXXXX Street branch.

I have spoken to the manager of the branch who has informed me that the machines manager has investigated your query and authorised the return of £45 pounds which you collected this afternoon.

I apologise for any inconvenience caused in the delay of paying you your returns.

Yours sincerely,


William Hill Organisation”

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4 Comments on William Hill – resolved

  1. Top Betting Systems Here // November 24, 2007 at 11:52 pm //

    I am pleased you got your money back, this kind of malfunction is very odd and i’d imagine rather rare.
    Nevertheless, nice one for persuing it through with them
    Kind Regards,

  2. Casino Barred // November 25, 2007 at 7:50 am //

    Thanks for the feedback.

    Yes, I believe these malfunctions are rare – but in any case, it should not have happened.

    What brassed me off was William Hill’s poor initial handling of the query. If they’d simply admitted the error and fixed things on the spot, they’d never have felt the wrath of my blog! 🙂

    Bookies have to operate within the law – not outside it. I was simply helping to enforce that.

    Every victory is a victory… or something like that.

  3. hey there
    If those FOBTs are anything like the Itbox quiz machines, I’m surprised this doesn’t happen more often.

    Something similar happened to me on a quizzer in a Goose pub and I lost 24 quid. And I never got it back. (the barman and the engineer split it between them I reckon). Why don’t they test these things.

  4. Casino Barred // August 16, 2008 at 10:42 pm //

    I’m sure they do test them… but how well, and how… well, that’s anyones guess.

    Vote with your wallet. Avoid those places that rip you off and tell all your friends about them!

    Personally, I try to avoid pub play machines as much as possible because they’re set to lower payout percentages (i.e. 70%) than those in arcades (i.e. 85%) due to the need to split the revenue between the operator and the venue.

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